Xalam Research - frequently asked questions

1. Who is the author of this report?

2. Can I see sample pages before I buy?

3. Which countries does the report cover?

4. How is the research formulated?

5. How quickly will I receive the report?

6. I don't have a credit card...can I pay by Invoice?

7. What is the return/refund policy?

8. Which delivery format/licence is right for me?

 

1. Who is the author of this report?

Xalam Analytics is a Research and Analytics firm focused on digital infrastructure and services markets in Africa and the Middle East (AME). It combines in-depth country insight with investment research principles and leverages modern data analytics tools to help investors and market players identify digital transformation opportunities. The research and analytics focus on connectivity, cloud, mobility and IoT, spanning 40+ markets in the AME region. Xalam is an AME research partner of Heavy Reading and part of the Light Reading Research Network. Principle analyst is Guy Zibi, and his Linked-In profile can be checked here.

2. Can I see sample pages before I buy?

Yes. Please e-mail jeremyk@cmsinfo.com.

3. Which countries does the report cover?

The countries covered vary depending on the focus of the report. Please check the detailed Table of Contents provided in the lower half of the product page.

4. How is the research formulated?

Xalam has strong experience in financial research and ICT service provider financial due diligence work in the emerging market context. Its experience on these types of projects has deeply influenced its belief in the need for good, strong data to drive long-term business, value-accretive decisions. It has developed and maintained what it believes is one of the most extensive forecasting models available on African digital infrastructure and services markets. It has no visibility on, nor can it control how others collect and define their data; therefore, it does not rely on third parties. It collects data and builds its own datasets through operator reports, extensive country travel and a network of country-based contributors collecting information based on its own specifications. Its data points primarily come from service providers themselves, along with regulators, infrastructure providers and other parties directly involved in establishing, delivering or overseeing services. Its approach includes a mix of formal and informal operator interviews, operator reports, regulatory reports and any relevant press information cross-checked against other data sources.

5. How quickly will I receive the report?

The reports are held in the download area of the Website and will be released to you immediately your credit card or PayPal payment has cleared. You should download the report immediately using the link provided, as it will time-out within a few minutes. 

6. I don't have a credit card...can I pay by Invoice?
Yes, please e-mail deborahf@cmsinfo.com detailing which report you want to buy and the licence (1-5 users PDF or Corporate PDF + Excel) terms you require. We will send you an invoice and your study will be dispatched to you immediately we receive payment. We will need your name, job title and billing address to complete the invoice, so please make sure these details are provided in your e-mail, as well as your phone number in case we have any queries.

7. What is the return/refund policy?

Due to the nature of the market studies and reports we sell (being information based they are essentially consumed as they are purchased and cannot easily be returned) we do not provide refunds for orders, or accept returns. We advise all buyers to read all available information about a product and if you have any questions please e-mail jeremyk@cmsinfo.com. Jeremy will be happy to send you sample pages and discuss the content in detail. In general 'AfricanTelecomsNews' cannot accept the cancellation of an order once it has been placed. However, we are always sympathetic to our customer needs and will be happy to discuss a specific problem or issue, with the aim of providing an amicable solution.

8. Which delivery format/licence is right for me?

The Xalam product portfolio is delivered electronically in the form of PDF and Excel (xlsx) files. When you complete the purchase and payment process, an e-mail is sent to you immediately. This contains a link to your product, which, when clicked, will be downloaded. Please remember to save the document on your hard-drive, as the link will time-out. 

Xalam offers two licences:
> 1-5 User Licence: Allows the ordered PDF product to be shared among a maximum of 5 people within your organisation. The supplementary Excel (xlsx) data files are NOT included in this offering. 
> Unlimited users/Enterprisewide Licence: Allows the product to be shared among all staff of your organisation regardless of their geographical location. The download is in the form of a ZIP file, and contains both the PDF and appropriate Excel files.