Morocco - Telecoms, Mobile and Broadband - Statistics and Analyses: September 2018

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Publication Overview

This report provides a comprehensive overview of trends and developments in Algeria’s telecommunications market. The report analyses the fixed-line, mobile and broadband sectors. Subjects include:

  • Market and industry analyses, trends and developments;
  • Facts, figures and statistics;
  • Industry and regulatory issues;
  • Infrastructure developments;
  • Major Players, Revenues, Subscribers, ARPU, MoU;
  • Mobile Voice and Data Markets;
  • Broadband (FttP, DSL, cable, wireless);
  • Mobile subscribers and ARPU;
  • Broadband market forecasts;
  • Government policies affecting the telecoms industry;
  • Market liberalisation and industry issues;
  • Telecoms operators – privatisation, IPOs, acquisitions, new licences;
  • Mobile technologies (GSM; 3G, HSPA, LTE, 5G).

Researcher:- Henry Lancaster
Current publication date:- September 2018 (16th Edition)

Executive Summary

Morocco seeing benefits from the Maroc Digital 2020 strategy

Morocco retains one of the most advanced telecommunications markets in Africa. The part-privatised incumbent telco Maroc Telecom remains the dominant player in the fixed-line sector though has effective competition in the mobile sector. A key regional player, Orange Group, entered the market through the acquisition of a major stake in the telco Médi Telecom (Méditel), which has since been rebranded as Orange Morocco.

The country has some of the lowest prices for broadband internet access, despite there being relatively little competition in the fixed-line broadband sector. Competition in the provision of DSL services is slight since despite the launch of services by Inwi and Orange Morocco, and of regulatory efforts to enforce LLU and wholesale pricing, Maroc Telecom has hindered competitive access to its infrastructure and as a result the company controls about 99.9% of the DSL market.

To accommodate the growing voice and internet traffic operators have upgraded their fibre optic national backbone networks and international connectivity. In combination with upgraded fibre backhaul, LTE services launched in mid-2015 have facilitated the take-up of mobile broadband in regional areas, and so contributed to the governments aims as drawn up in its National Broadband Plan to 2022 and supported by the Maroc Digital 2020 strategy.

The mobile market is one of the more mature in the region, with a penetration rate of over 131%. All three mobile network operators offer fixed-line or fixed-wireless services and have developed mobile data services based on the extensive reach of LTE infrastructure. Mobile internet at the beginning of 2018 accounted for about 94% of all internet connections. The dominance of mobile internet access is likely to continue given the improvements in LTE reach and capabilities, and the preference among consumers to adopt mobile solutions for both voice and data.

This report analyses Morocco’s fixed-line telecom market, including sector statistics and assessments of recent regulatory measures. It also covers the mobile market, with details on licensing regimes and spectrum auctions, as well as profiles of the major players. In addition the report covers the fixed-line and fixed-wireless broadband market, with a review of developments in DSL and fibre networks.

Key developments:

  • Maroc Telecom expands FttP service, launches subscription VoD service;
  • MNP process amended to hasten number portings;
  • Inwi launches 4.5G services offering data at up to 1Gb/s;
  • Central Bank expecting full m-payment services by end-2018;
  • New SIM card registration regulations take effect;
  • Government progresses with several key telecom projects;
  • Maroc Digital 2020 strategy takes shape;
  • Amendment to Telecommunications Act aimed at giving greater powers to the regulator;
  • National Broadband Plan to 2022 extending reach of services
  • Regulator endeavours to enforce LLU tariffs and access to Maroc Telecom’s broadband infrastructure;
  • Poste Maroc signs e-commerce agreement with China Post;
  • Report updates include the regulator’s market data to December 2017, telcos’ operating data to Q2 2018, recent market developments.

Companies mentioned in this report:

Maroc Telecom (Menara, IAM), Orange Morocco (Médi Telecom), Inwi (Wana, Maroc Connect), Morocco Trade and Development Services (MTDS), Vivendi, Zain

Table of Contents

  • 1. Key statistics
  • 2. Telecommunications market
    • 2.1 Government support
  • 3. Regulatory environment
    • 3.1 Telecommunications Law 1997
      • 3.1.1 Telecom law amendments 2002
      • 3.1.2 Telecom law amendments 2014
    • 3.2 Law 55-01 of 2004
    • 3.3 Regulatory authority
    • 3.4 Universal service
      • 3.4.1 Universal Service Fund (USF)
    • 3.5 Telecom sector liberalisation
    • 3.6 Privatisation
    • 3.7 Interconnection
    • 3.8 Number Portability (NP)
    • 3.9 Unbundled Local Loop (ULL)
  • 4. Fixed network operators
    • 4.1 Maroc Telecom
    • 4.2 Orange Morocco (Médi Telecom, Méditel)
    • 4.3 Inwi (formerly Wana, Maroc Connect)
  • 5. Telecommunications infrastructure
    • 5.1 Overview of the national telecoms network
    • 5.2 The MARWAN network
    • 5.3 VoIP
    • 5.4 Internet Exchange Points (IXPs)
    • 5.5 Public call offices (teleboutiques)
    • 5.6 International infrastructure
      • 5.6.1 Submarine fibre
      • 5.6.2 Terrestrial fibre and microwave
      • 5.6.3 Satellite
  • 6. Broadband market
    • 6.1 Introduction and statistical overview
      • 6.1.1 Market analysis
      • 6.1.2 Broadband statistics
    • 6.2 Digital Subscriber Line (DSL) networks
      • 6.2.1 Maroc Telecom (Menara)
    • 6.3 Fibre-to-the-Premises (FttP) networks
    • 6.4 Other fixed broadband services
      • 6.4.1 Satellite broadband
      • 6.4.2 Broadband over Powerlines (BPL)
      • 6.4.3 Wireless broadband
  • 7. Digital economy
    • 7.1 E-commerce
    • 7.2 E-learning
    • 7.3 E-government
  • 8. Digital media
    • 8.1 Videostreaming
  • 9. Mobile communications
    • 9.1 Market analysis
    • 9.2 Mobile statistics
      • 9.2.1 General statistics
      • 9.2.2 Mobile voice
      • 9.2.3 Mobile data
      • 9.2.4 Mobile broadband
    • 9.3 Regulatory issues
      • 9.3.1 SIM card registration
      • 9.3.2 Licensing
      • 9.3.3 Mobile Number Portability (MNP)
    • 9.4 Mobile infrastructure
      • 9.4.1 Analogue networks
      • 9.4.2 Digital networks
    • 9.5 Major mobile operators
      • 9.5.1 Itissalatt Al-Maghrib (IAM, Maroc Telecom)
      • 9.5.2 Orange Morocco (Méditel)
      • 9.5.3 Inwi (Wana)
    • 9.6 Mobile content and applications
      • 9.6.1 Mobile payments, m-banking
      • 9.6.2 Satellite mobile
    • 9.7 Handset market
    • Table 1 – Top Level Country Statistics and Telco Authorities - Morocco – 2018 (e)
    • Table 2 – ICT use of services – 2010 - 2016
    • Table 3 – Fixed-line market share by provider – 2013 - 2017
    • Table 4 – Maroc Telecom subscribers (Morocco) – 2011 - 2018
    • Table 5 – Maroc Telecom financial results – 2008 - 2018
    • Table 6 –Orange Morocco revenue (€) – 2015 - 2018
    • Table 7 – Fixed and fixed-wireless lines in service – 2005 - 2018
    • Table 8 – Fixed lines and wireless teledensity – 2005 - 2018
    • Table 9 – Fixed-line voice traffic – 2013 - 2017
    • Table 10 – Average fixed-line voice traffic – 2012 - 2017
    • Table 11 – Average revenue per fixed voice subscriber – 2012 - 2017
    • Table 12 – Payphones in service – 2005 - 2017
    • Table 13 – International internet bandwidth – 1999 - 2017
    • Table 14 – Internet users and penetration rate in Morocco – 2000 - 2018
    • Table 15 – Dial-up internet subscribers – 2004 - 2017
    • Table 16 – Internet subscribers and penetration – 2003 - 2018
    • Table 17 – Household penetration of internet by platform – 2014 - 2016
    • Table 18 – Market share of overall internet subscribers by ISP – 2012 - 2017
    • Table 19 – Average revenue per internet subscriber – 2012 - 2017
    • Table 20 – Fixed-line broadband (DSL) subscribers – 2003 - 2018
    • Table 21 – Distribution of ADSL access in Morocco by speed– 2012 - 2017
    • Table 22 – Internet subscriber market share: DSL and mobile – 2009 - 2017
    • Table 23 – Fixed-line broadband penetration – 2004 - 2018
    • Table 24 – Maroc Telecom internet subscribers by access technology – 2003 - 2018
    • Table 25 – e-Commerce transactions – 2014 - 2018
    • Table 26 – Historic - Mobile subscribers and penetration rate – 2000 - 2009
    • Table 27 – Mobile subscribers and penetration rate – 2010 - 2018
    • Table 28 – Multiple SIM card use among mobile subscribers – 2012 - 2016
    • Table 29 – Prepaid and contract subscribers – 2012 - 2017
    • Table 30 – Proportion of prepaid and contract subscribers to total – 2012 - 2017
    • Table 31 – Average price per minute for mobile services – 2012 - 2017
    • Table 32 –Average mobile traffic per subscriber – 2012 - 2017
    • Table 33 – Mobile network voice traffic – 2005 - 2017
    • Table 34 – SMS traffic – 2005 - 2017
    • Table 35 – Average SMS cost – 2010 - 2015
    • Table 36 – Mobile internet connections – 2011 - 2017
    • Table 37 – Market share of mobile internet subscribers by ISP – 2015 - 2017
    • Table 38 – Mobile internet connections and penetration – 2008 - 2018
    • Table 39 – Maroc Telecom mobile subscribers by platform – 2012 - 2018
    • Table 40 – Maroc Telecom mobile subscribers and market share – 2002 - 2018
    • Table 41 – Maroc Telecom ARPU, churn rate – 2003 - 2018
    • Table 42 – Maroc Telecom domestic mobile revenue – 2005 - 2018
    • Table 43 – Orange Morocco mobile subscribers and market share – 2002 - 2017
    • Table 44 – Orange Morocco mobile subscribers (company data) – 2016 - 2018
    • Table 45 –Orange Morocco revenue – 2015 - 2018
    • Table 46 – Inwi mobile subscribers and market share – 2011 - 2017
    • Table 47 – Smartphone penetration – 2012 - 2016
    • Chart 1 – Fixed-line market share by provider – 2013 – 2017
    • Chart 2 – Maroc Telecom subscribers (Morocco) – 2011 – 2018
    • Chart 3 – Maroc Telecom revenue – 2008 – 2018
    • Chart 4 Fixed and fixed-wireless lines in service – 2005 – 2018
    • Chart 5 – Fixed and fixed-wireless lines in service and teledensity in Morocco – 2005 - 2018
    • Chart 6 – Internet users and penetration rate in Morocco – 2000 – 2018
    • Chart 7 – Internet subscribers and penetration – 2004 – 2018
    • Chart 8 – Internet subscribers, DSL and total – 2003 – 2018
    • Chart 9 – Distribution of ADSL access in Morocco by speed– 2012 – 2017
    • Chart 10 – Maroc Telecom internet subscribers by access technology – 2003 – 2018
    • Chart 11 – Mobile subscribers and penetration rate – 2005 - 2018
    • Chart 12 – Mobile internet connections and penetration – 2008 – 2018